How to moderate your circle?

How to moderate your circle?

Moderation is crucial to creating and keeping a safe circle, the staff team (Circle Owner, Admins, Mods) are responsible for ensuring the circle is moderated and kept safe for all members to enjoy.

Guidelines

A very important step in moderating a circle is setting up guidelines and rules for members to follow and for the staff team to base their decisions on. 

Members and circles have to follow Kyodo’s Community Guidelines, but the staff team can draft guidelines that expand on those rules or add additional ones to ensure their circle stays safe and fun for everyone.

Circle Guidelines should be fair and not discriminate.

Circle Owners and Admins can add their guidelines to the Guidelines Page, which they can access by opening the side bar and selecting the Admin Panel. The guidelines are situated in the Customization of the circle which Admins and the Circle Owner can access and change by clicking “Customize”.

Admin panel

All staff members can access the admin panel by opening the side bar and clicking on “Admin panel”, the admin panel allows staff members to manage and moderate their circle.

1. Discoverability

In this tab, staff members can view their circle’s vanity (link), copy it and submit their circle to be listed within the circle discovery tab.

2. Privacy

Staff members can choose how and who can access their circle by changing the join permissions. The circle’s staff team can choose whether anyone can freely join their circle, whether they are on approval only or whether they only allow members with an invite link to join.

3. Reports

Staff members can view content and profiles that have been flagged by members, only reports that are pending and have not been solved will be shown here. Staff members can view and process reports in this section.

4. Audit Log

Staff members can access all past moderation actions by opening the Admin panel in the side bar and selecting “Audit Log”. The staff team can check what contents have been disabled, enabled or featured here, who has taken the moderation action and they can read moderation notes.

5. Members

This section gives an overview of all members, it shows pending join requests, all total members, how many members joined today, how many posts have been created, your banned members and your staff members. You can access members profiles or join requests here and process them.

6. Features

This section is divided into three parts, firstly you can choose whether members or only staff can make chats, secondly you can choose what post types to enable for all members or only for staff members and lastly you can add pages to your circle.

Moderating the timeline

1. Disabling & Enabling Posts

The staff team of the circle may disable content that breaks their or kyodo’s guidelines, they can do so by opening up the post, clicking the three dots in the upper right corner and selecting "Moderation" in the pop up that follows, where they then can choose to disable the post.

2. Featuring and Pinning Posts

Circle staff can feature posts that enrich their community or pin helpful posts by opening the post, clicking the three dots in the upper right corner and selecting “Moderation” in the pop up that follows, within the Moderation pop up staff can decide to pin or feature the post.

Disabling Profiles, banning, warning and striking

If a member breaks a rule all staff members are able to hide their profile, warn and strike them. Admins and the Circle Owner are additionally able to ban them.

You can access these options by clicking the three dots in the upper right corner on a member’s profile and selecting “Moderation”, you will be prompted to write a message to the member or reasoning to your staff.

Hiding a member makes their profile not viewable, hiding profile picture and background from users. You will be prompted to write a note to your staff members.

Striking a member makes the member unable to post or comment for a chosen amount of time (ranges between 1 hour and 7 days). You will be prompted to write a note to your staff members.

Warning a member sends them an urgent message with your written warning. You will be prompted to write your warning to the member when selecting this option.

Banning a member permanently removes them from your circle. You will be prompted to write a note to your staff members.

Credits to @kararasu on Kyodo